Terms and Conditions

Ordering online

1.1. All orders can be placed online through this website, alternatively if you wish to phone with questions we can take your order over the telephone. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way. All orders subject to availability.

1.2. You can pay either by PayPal, credit or debit card. It is imperative that you provide the cardholder’s name and address exactly as provided to your card company.

1.3. We get authorisation for your card payment after we receive your order, once we have checked your card details and confirmed stock availability. Your card will be debited for goods that are in stock and ready for dispatch. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

1.4. No order shall be deemed to be accepted by Redbox Storage until a written acknowledgement of your order is issued by us or the goods have been delivered to you.

1.5. The price you pay is the price displayed on this website at the time we receive your order.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you or we cancel and you have already paid for the goods, you will receive a full refund.


2.1. We do send out emails to our mailing list from time to time for large events such as special events and sales. This list includes online shoppers, competition entrants, and those who have specifically signed-up for mailing list purposes. We will remove your details from such lists on request.

2.2 We do not share or pass on any of your details to any third parties.

Your Rights

3.1. These Terms and Conditions do not affect your statutory rights as a customer.

Storing with Redbox Storage

4.1. When you store with Redbox Storage you will be asked to sign a contract detailing your storage box, the charges and the frequency of monthly hire.

4.2. You will need to declare the value of the property being stored together with whether you will use insurance provided by us or show proof of your own insurance.

4.2.1. The terms and conditions below explain the detail of your Storage Agreement with us.

Cover Page: The page signed by You and Us detailing the specifics of the Agreement.

Deposit: The amount specified on the Cover Page.

Due Date: The date specified on the Cover Page and the corresponding date in each period specified on the Cover Page or the previous business day if the Due Date falls on a Saturday, Sunday or public holiday.

The Goods: Anything you store in the box at any time during this Agreement.

Insurance Option: The obtaining of insurance for the Goods by us.

Our Fees: The amount specified on the Cover Page which does not include VAT, which shall also be paid by you where it is or becomes applicable.

Period: The length of time between Due Dates.

Prompt Payment: In respect of payment of each and every sum due under this Agreement, payment before the end of business hours on the Due Date, and in respect of any sum being due under any other agreement between You and us, payment within seven days of that sum being demanded in writing.


5.1. We forbid the use of our facilities and storage boxes for any items on our prohibited list, including but not limited to: Drugs and medical supplies, Food, Firearms, Fireworks or other explosives.